ACCEPTANCE RATES & CANCELLATIONS
WHY DO THEY MATTER?
Why do we care about acceptance rates? If you receive a request, it's because you are the closest driver and the best person to take the request! If you don't accept, the request must go to someone further away. If that happens a lot, it means that drivers will have to travel further to pickup their riders.
If we all accept more requests, all requests will become closer to you and your pickup times will come down!
Cancelling trips provides a bad experience for both riders and drivers. Riders think a car is coming for them only to find out that they must find a new car. Drivers suffer most by cancellations. When you cancel, the request goes to a car further away. That car must travel further to pick up the passenger, and makes less money per hour.