Welcome to Delivery FAQ!
As we launch this new courier service, this FAQ page will be consistently updated adding any questions you may have. As you scroll down you will see how to have successful trips before ending up with the answers to the questions partners like yourself have asked. Check back as frequently as you would like and welcome to Uber.
Frequently Asked Questions
Check back here for answers to your frequently asked questions!
WHAT HAPPENS IF I CAN’T FIND THE CUSTOMER?
DOOR TO DOOR?
HELP! I DON'T KNOW HOW TO CALL THE CUSTOMER!
DO I NEED TO WEAR A UNIFORM?
WHAT ABOUT ACCEPTANCE RATE?
I WAS ASKED TO DELIVERY PIZZA BUT IT DIDN'T FIT IN THE BAG?
HOW DO I LOGIN AS A COURIER?
A few tips to keep in mind:
- The "On Delivery" card we handed out is NOT a free parking pass - only use it if you are parked legally
- Remember that Delivery is a door-to-door service, and participating in this program will require exiting your vehicle
- Always check for special instructions for easier pickups and drop offs. Pull up on the bottom of the screen to reveal
- You can call the customer at any time by tapping the clipboard in the top right corner of the screen