Older adults could have many disabilities but they could also have none. Treat each older adult as you would providing 5-star service to any passenger and always remember WALL (Watch, Ask, Listen, Learn):
- Get out of the car, WATCH the customer, greet them, and identify yourself
- ASK the customer if they would like some assistance, then ask how you might best assist them: “Would you like some assistance today?”... “How might I assist you?”
- LISTEN carefully to their answer, then explain the procedure before assisting: “So you'd like me to provide my arm for balance?"
- Once you’ve reached the destination, ask the customer how you can best assist them exit the car and reach the door: “We’ve arrived! Could I be of any assistance to the door?”