UberEATS Delivery is in Edmonton!
How to Go Online
We have created different profiles on your account that allow you to switch between Delivery trips and UberX trips. You can tell the difference based on the label at the end of your license plate. When you are switching, make sure you are OFFLINE otherwise the switch will not work.
- YourVehicle_Courier: Delivery Only Trips
- YourVehicle_Rides: People Only Trips
In your partner app, click on "Account" and then click "Change" on your vehicle to display your profiles.
Where and When To Drive
UberEATS will be available from 10am - 10pm. You should expect delivery requests to get really busy between 11am - 2pm for lunch and 5pm - 8pm for dinner.
Most of our restaurants are going to be in downtown Edmonton so that's the best place to start to get delivery requests! Eaters can only request within the purple geo below, so make sure you're in this zone when online:
Fare Break Down
The individual components of delivery fares are higher given that you will be spending more time getting in and out of your vehicle. The distance portion of the fare for delivery will be based on the shortest route from the restaurant to the customer, and not distance driven. Your regular service fee will apply to these fares.
- Age: 21 or older
- Full Class 5 Alberta License (NON-GDL)
- Vehicle: 2 or 4 Doors; 1996 or newer; can be rebuilt or salvaged
- Pass Edmonton Police Service screening with a Vulnerable Sector Search
- Driving Record Check: No major convictions; no more than 2 minor convictions over past 3 years
- Delivery Bag (Deposit $15)
Swipe up when you get an order. Watch out for important details such as pickup and drop-off locations, order # (restaurants will ask you for this), and contact information.
Pay attention to special instructions. It often provides great tips on parking and how to access restaurants or customers.
We are here for you. Use in-app support to get help when you need it. If you have questions during a delivery, you can also reach us at 1-800-585-2755.
Frequently Asked Questions
What happens if I can't find the customer?
Don't worry, usually the customer is reachable through phone or text message. The best way to make sure the food is delivered is to call/text the customer if you cannot find them - just click on the Clipboard Icon in the upper righthand corner of your app for their contact info! After that, we recommend waiting10 minutes for the customer to show up. If the customer is not there after 10 minutes, call support before cancelling the trip.
Do I have to deliver to the door?
UberEATS is a door-to-door service which means that both the pick up and the drop off go to the restaurant and customer’s door. Try your best to find a safe and legal parking space before heading inside.
Help! A customer wants to change their address!
Currently, UberEATS customers have no way to change their address in the app, so customers may call or text you with a new address. Go ahead and deliver their order to the new address- no worries!
If the new address seems significantly farther away, give us a call at 1-800-585-2755 and one of our support representatives will let you know whether or not the address is in our service area. Once the trip is completed, just write in directly from your app and let us know the new address you delivered to, and we’ll be happy to adjust your fare.
Will Uber pay for my parking ticket?
We understand this is the greatest fear of new delivery drivers and we recommend to follow the Pick Up Instructions suggested by the restaurant. Uber will not cover parking tickets.
Am I allowed to accept tips?
Absolutely! Many of our top partners are earning tips through UberEATS delivery for providing 5-star service. But please keep in mind that tips are not required or expected from our UberEATS customers.
Still Have Questions?
No problem! You can reach out to us through in-app support or by emailing email@example.com. If you are on a trip and need immediate support, use our delivery partner hotline at: 1-800-585-2755.